At Petalry, your satisfaction is our priority. We want you to love your purchase, which is why every order is backed by our 90-Day Money-Back Guarantee.
90-DAY MONEY-BACK GUARANTEE
You may request a return or refund within 90 days of receiving your order. If you are not completely satisfied, simply contact us at petalry58@gmail.com and we'll help you with a quick and easy return.
To be eligible for a return:
- The item must be in its original condition.
- You must provide proof of purchase (order number or confirmation email).
- The request must be made within 90 days of delivery.
1. Email us at petalry58@gmail.com with your order number and the reason for your return.
2. Our team will respond with instructions and the return address.
3. Once your return is received and inspected, we'll notify you of the approval of your refund.
Customers are responsible for the cost of return shipping, unless the item arrived damaged, defective, or incorrect. In those cases, we will cover all return costs and send a replacement or full refund at no charge to you.
Once your return is approved, your refund will be processed to your original payment method within 5–10 business days. Depending on your bank or card provider, it may take additional time for the refund to appear in your account.
DAMAGED OR DEFECTIVE ITEMS
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos. We'll arrange a free replacement or full refund immediately.
Free gifts and promotional items are not eligible for individual refunds.
If you have any questions about returns or refunds, reach out anytime:
Email: petalry58@gmail.com
